1. Detailed description of goods and services
Comfort Travel and Investment Services (Pty) Ltd is a business in the travel industry that provides inbound travel packages.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by email.

3. Return and Refunds policy
The provision of goods and services by Comfort Travel and Investment Services (Pty) Ltd is subject to availability. In cases of unavailability, Comfort Travel and Investment Services (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

4. Customer Privacy policy
Comfort Travel and Investment Services (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the (Comfort Travel and Investment Services (Pty) Ltd bank account, the details of which will be provided on request.

6. Card acquiring and security
Card transactions will be acquired for Comfort Travel and Investment Services (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by Comfort Travel and Investment Services (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility
Comfort Travel and Investment Services (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and Comfort Travel and Investment Services (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation
Comfort Travel and Investment Services (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information
This website is run by private company based in South Africa trading as Comfort Travel and Investment Services (Pty) Ltd and with registration number 2015/025398/07.

13. Comfort Travel and Investment Services (Pty) Ltd contact details
Company Physical Address: 9th Floor, Sandton City Office Tower, Sandton, 2196, Johannesburg, South Africa
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. ; Telephone: +27 117833780


Phone: +27 (0) 11 783 3780

Fax: +27 (0) 11 783 8312

9th Floor
Santon City OfficeTower
Sandton Johannesburg




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